Office Hours, Monday to Friday (37.5 hours per week)
£23,809.50 per annum
Permanent Opportunity
Company Overview:
Due to continued growth and expansion, our prestigious client is currently looking to recruit a Customer Service Advisor to join their growing team on a permanent basis. This is a fantastic opportunity for someone who has a passion for delivering excellent customer service to join a growing team on a permanent basis.
Role Overview:
The main role and function of the Customer Service Adviser is to support customers with any order-related queries then have whilst working with internal departments to ensure the smooth end of end process of customer orders.
* Handle inbound customer calls and email enquiries professionally and efficiently from start to finish.
* Build strong relationships to understand customer needs and assist with any queries they have.
* Proactively communicate order updates, shipping information, and resolutions to any issues.
* Upselling additional products and product ranges to customers.
* Working with internal departments to resolve customer queries.
* Manage workload effectively to meet business goals and deadlines.
* Participate in relevant training and development activities.
* Completing general administrative tasks.
Technical Knowledge & Experience:
* Previous experience working within a similar role or environment is essential.
* Previous experience within Customer Service is essential.
* Must be a strong communicator who can quickly and easily build relationships with both internal and external stakeholders.
* Strong attention to detail skills.
* Previous CRM experience is desirable.
* Proficient using MS package, (word, excel, PowerPoint)
This role is being advertised by Kenect Recruitment who are acting as an employment agency regarding this vacancy