We have an exciting opportunity for experienced Customer Service Advisors to join a trailblazing installation company based in LS15.
The Company offers…
* A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
* A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
* Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
* Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide
* Ongoing five-star support throughout the lifetime of our products.
* Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
* Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
What you’ll do as a Customer Service Advisor:
* Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
* Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.
* Provide customers with accurate information about products and services ensuring a good customer outcome.
* Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
* Update the admin platform regularly to ensure all information is being recorded correctly for each customer interaction.
* Handle and manage through to a satisfactory resolution any emails from the customer service inbox.
* Adhere to all relevant legislation, industry regulations and Company policies and procedures.
Who you are:
* 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills
* Experience in delivering a right first-time good outcome for a customer.
* Experience of working in a fast paced, vibrant and at times, pressured environment.
* Familiar with owning a customer enquiry/complaint through to resolution.
* Understanding of a positive customer experience with a caring and compassionate nature.
* Confidence in working on your own initiative as well as within a team environment, driven to deliver a good outcome for customers.
* GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
* Patient and committed to excellence.
* IT Literate.
* Active listening skills.
Benefits:
The company has a great culture, working closely together as one team. The founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.