An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment.
The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately.
Key Responsibilities:
* Develop and maintain strong relationships with assigned clients.
* Manage customer orders, ensuring requirements are met accurately and on time.
* Communicate proactively with clients to manage expectations and provide updates.
* Investigate and resolve customer queries and complaints through to completion.
* Collaborate with internal departments to deliver service excellence and meet agreed service levels.
* Support service improvement initiatives through data analysis and customer insight.
* Ensure compliance with contractual requirements and company processes.
The ideal candidate will have:
* Previous experience in a customer service environment (2+ years)
* Excellent communication and relationship-building skills.
* Strong organisational skills with the ability to manage multiple priorities.
* A calm, confident, and proactive approach to problem-solving.
* Excellent attention to detail.
* Good working knowledge of Microsoft Office
This is a fantastic opportunity to join a supportive team and gain valuable experience within a customer-focused, relationship-driven role