Customer Service Advisor

CustomerCareJobs • Full Time • Sheffield, South Yorkshire, South Yorkshire, United Kingdom • £24,000 - £26,000 / year • 1w ago

We are working with a fantastic law firm based in Sheffield who are looking to hire Customer Service Advisor’s to work within their team.

This is an excellent opportunity to join a supportive and professional environment, where you’ll play a key role in moving new enquiries into instructions.

Typical duties will include:

Managing incoming client enquiries and providing accurate, timely information
Building rapport and converting enquiries into formal instructions
Liaising with legal teams to ensure a smooth client handover
Maintaining up-to-date records of new enquiries and client activity
Supporting business development and client service initiatives

The successful candidate will:

Have a background in customer service, sales, or professional services
Be confident communicating with clients and colleagues at all levels
Demonstrate a proven ability to convert enquiries into instructions or sales
Have strong organisational and interpersonal skills
Be professional, proactive and client-focused

Previous experience within legal or professional services would be advantageous, but full training will be provided.

If this role looks like the new challenge that you are looking for, please apply via the advert or contact Calum at Eclectic Recruitment.

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions

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