Travel Customer Relations Executive

CustomerCareJobs • Full Time • Altrincham, Trafford, Greater Manchester, United Kingdom • £27,000 - £28,000 / year • 1w ago

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester. Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations. This is an office based role offering a competitive salary of up to £28k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday! If this role is of interest to you, please apply online. Role of Travel Customer Relations Executive:

Take full ownership of customer complaints via phone, email, post, and live chat
Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
Provide timely, clear, and professional communication to customers throughout complaint resolution
Accurately document all cases, maintaining detailed records for future reference
Identify recurring issues and suggest improvements to enhance service quality
Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more
Process secure payments and issue confirmations
Advise customers on travel requirements such as visas, passports, baggage, and accessibility
Record and action customer preferences (e.g. dietary needs, room types, special occasions)
Maintain and update customer profiles and transaction history Skills required for the role:
Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential
Excellent problem-solving and communication skills
Strong organisational abilities and attention to detail
Confident handling customer complaints and complex queries
Proficiency with Microsoft Office and CRM systems
A positive, empathetic, and professional approach to customer service If you’re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

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