Customer Services

CustomerCareJobs • Full Time • Brighouse, Calderdale, West Yorkshire, United Kingdom • £24,000 / year • 2w ago

Join a positive, supportive, and growing telecoms company.

We’re looking for a friendly and proactive Customer Care Representative to join a dynamic telecoms organisation based in Brighouse, and If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the ideal opportunity for you.

What You’ll Be Doing:

Supporting direct customers and resellers across mobile, fixed line, and data services
Responding to queries via email and telephone, covering everything from billing to technical support
Building strong relationships with partners and delivering exceptional service
Troubleshooting issues and striving for first-time resolution
Managing orders, faults, billing queries, and hardware requests
Updating internal systems and overseeing automation processes

What We’re Looking For:

Excellent communication and customer service skills
A positive, can-do attitude that shines through every interaction
Confidence in handling both inbound and outbound calls
Ability to work efficiently, take ownership, and follow through on tasks
Previous experience in telecoms is helpful, but not essential

You’ll be supported by in-depth training and ongoing product knowledge, with a strong commitment to upskilling and personal development. Career progression is actively encouraged, and opportunities to grow within the business are plentiful.

Hours: Full-time, Monday to Friday Location: Brighouse

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