Senior Retail & Sales Team Leader

RetailJobs • Full Time • Lincolnshire, Lincolnshire, United Kingdom • £29,000 / year • 3w ago

We are looking for a Senior Retail & Sales Team Leader to join our client’s team in Lincoln.

About the Role:

This is a hands-on, customer-facing leadership role perfect for a dynamic, confident, and energetic individual who thrives in a fast-paced retail environment and inspires others to do the same.

As a key member of the team, you’ll be a top-class salesperson focused on delivering a five-star customer experience. During your shifts, you’ll take charge of the shop floor leading sales teams and engaging with over 500 customers on busy weekends. You’ll often be the first point of contact for visitors, acting as a welcoming and confident host who can comfortably engage large groups.

Our client are seeking a strong leader who thrives on variety, can adapt to changing priorities, and enjoys taking ownership of their role. You’ll also be responsible for developing, training, and motivating your team to achieve great results.

Our clients peak season runs from August to March, and they’re open seven days a week, including late evenings until 9pm. Your shifts will vary throughout the week, including evenings and weekends.

To succeed in this role, you’ll need proven sales experience, exceptional customer service skills, and the ability to lead and motivate a small team typically managing up to 10 people per shift. While previous retail experience is not essential, a passion for people, service, and sales certainly is.

There will also be opportunities to get involved in other exciting areas of the business, such as representing the company at prestigious events, and collaborating with the Marketing and Social Media teams to create engaging content.

Your performance will be measured against personal and company KPIs, linked to an attractive and achievable bonus scheme. As the company continue to grow, there will be fantastic opportunities for career progression for the right individual.

Key Responsibilities:

Staff Management

· Create and deploy staff workload plans with daily staff briefings, continually completing staff checkbacks and ensuring all tasks are completed with no stone unturned – being dynamic is key to this role.

· Manage a team of up to 10 individuals across varying shift times, proactively & continually evaluating an ever-evolving daily workload list.

· Accountable for your team’s performance, their daily workload outputs on a shift, and individual and company KPI performance.

· A clear and confident communicator.

Training & Recruitment

· You will be responsible for your team’s recruitment.

· Craft & manage staff development schemes, which take staff from being new recruits to fully-fledged sales staff through achieving set KPIs & milestones.

· Oversee & assess the training from your team to ensure consistency throughout

· Create & deploy development programmes for your existing team to promote progression.

Shop Floor Management

· On your shift, you will be responsible for managing the retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend.

· Be an ambassador to providing first class service to customers.

· You will be the initial Meet & Greet Host to customers, so must be clear, comfortable and confident when addressing large groups. You will also be a natural salesperson.

· Own the efficient opening/closing of the site and you will be a key holder, confidently solving any problems during a shift.

Customer Service/Operations

· This department is very task orientated - attention to detail and checkbacks across your team are critical.

· Lead & organise your team during the goods-in process, allocating & dispatching orders.

· Ensuring that staff deal with customers correctly and that calls are answered efficiently & correctly.

· Confidently deal with customer complaints, order issues & any other problems that arise through to closure, & review processes to ensure these don’t happen again.

· Must be dynamic in your approach to workload, delivering both your personal and your team’s deadlines.

· As part of our photoshoot team, you will be responsible for the logistics & transport of all dresses & equipment to & from the venue.

Site Maintenance

· As a keyholder, you will be a problem solver across the site e.g. payment machines, phone system, Wi-Fi/broadband, general site maintenance, floods etc. including callouts where necessary

Sales

· You must be a strong salesperson as you will be leading the sales team. You will be charismatic & fun with customers, delivering the WOW experience that are client is famous for.

· Be positively remembered by customers – our client is all about personality.

· Strong ability to communicate effectively, motivate your team, hit sales targets & advise staff of all company changes to products or processes.

Requirements:

· You will be in a customer facing role and will need to have charisma and the right personality that your customers will love and remember.

· Ability to sell & lead a retail sales team.

· Your flexible, and hard-working can-do attitude, will stand out and be rewarded.

· You will be expected to work some evenings, weekends & school holidays only during peak season (August – March)

· A strong communicator & proactive individual, with high attention to detail.

· Competent at using Microsoft Office software, email & IT-savvy to a good standard.

· Ability to create documents & presentations to a high standard.

· Desire to work in a fast-paced, dynamic & entrepreneurial business.

· Ability to set & review KPIs & bonus incentives for your sales team.

· Ambitious, committed & reward driven.

· Energetic & strong when dealing with customers to maintain exceptional levels of customer service & sales.

· Dynamic – can work across different areas of the business including customer service, sales, goods in, order allocation & dispatches.

Package:

· Salary: basic salary of £29,000 + uncapped overtime earning potential during our peak season (August – end of May) & performance related bonus scheme.

· Full Time: 40 hours per week

· Shift patterns:

Low Season: Opportunity to reduce your hours or for flexible working hours. Chance to take extended holiday leave. Genuinely overall 1 in 4 Saturdays & very few evenings.

August – March (Peak Season): Opportunity for unlimited overtime opportunities.

2 out of 4 weekends (8:30-6pm)

Weekend shifts have the potential to flex.

Up to 3 evening shifts per week, 2pm-10pm (1-2 evenings max if working the same weekend)

Weekday shifts: 9am-5pm

· Closed over the Christmas period (unlike other retailers).

· Closed Bank Holidays

· Closed on Mother’s Day & Father’s Day

· Annual leave: 30 days inclusive of Bank Holidays

· Closed Bank Holidays

INTERESTED APPLY NOW!

Please provide your CV and a cover letter which MUST include why you would be suitable to join our clients award-winning team and why you believe you are perfect for this role!

Stages:

Initial selection from applications
15–30 minute interview via Microsoft Teams
Online knowledge-based skills test
In person interviews & role specific tests to be completed.
Final selection & offer made if right candidate found.

This is an excellent opportunity to join a progressive business who invest in people. Should you feel that your skills and experience match the above we would be delighted to receive your application.

Red Rock Partnership are working as a recruiting partner to handle all recruitment activity.

Due to the volume of applications unfortunately we are unable to provide individual feedback. If you have not heard from us within 10 working days, please assume that your application has not been successful on this occasion.

By applying for this vacancy, you are consenting to Red Rock Partnership contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations). Our privacy policy can be found on Red Rock Partnership Ltd website

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