Duties and responsibilities:
Guest reception and seating
Welcome guests upon arrival, escorting them to their tables, and ensuring a positive first impression.
Manage the seating arrangements efficiently, taking into account reservations and guest preferences.
Staff coordination
Coordinate with the kitchen and other staff to ensure timely and efficient service.
Assign sections to waitstaff and communicate any special guest requests or dietary restrictions.
Order taking and delivery
Take orders from guests, providing recommendations and explanations of menu items.
Ensure accurate and timely delivery of orders to tables.
Quality control
Monitor the quality of food and beverages, ensuring they meet the established standards.
Address any issues or concerns with the kitchen and bar staff promptly.
Customer service
Provide exceptional customer service by addressing guest inquiries, concerns, and special requests.
Anticipate and exceed guest expectations to enhance the overall dining experience.
Training and development
Train and mentor waitstaff on service standards, menu knowledge, and customer interaction.
Conduct ongoing training sessions to enhance the skills of the front-of-house team.
Shift management
Oversee the smooth operation of shifts, coordinating breaks and managing staff rotations.
Address any staffing issues or conflicts in a diplomatic and professional manner.
Upselling and promotions
Encourage upselling of menu items and beverages to enhance revenue.
Implement and promote special offers, promotions, or new menu items.
Billing and payment handling
Ensure accurate billing for guest orders, including any special requests or modifications.
Handle payments, provide receipts, and process any discounts or loyalty program benefits.
Maintaining ambiance
Monitor and maintain the ambiance of the dining area, ensuring cleanliness, proper lighting, and comfort.
Coordinate with housekeeping for immediate attention to any issues.
Wine and beverage knowledge
Demonstrate knowledge of the wine list and beverage offerings.
Assist guests with wine pairing and recommendations.
Handling guest complaints
Address guest complaints or concerns professionally and promptly.
Implement service recovery measures to ensure guest satisfaction.
