We are seeking a dynamic and highly organized individual to join the team at Camelot Castle Estate in a combined role as Admin & Front of House Staff Member. This is a unique opportunity to work at a historic and prestigious property, where you will be involved in both administrative tasks and providing excellent service to our guests. It is a full-time all-year-round position.
The ideal candidate will have strong organizational skills, a friendly and welcoming demeanor and the ability to multitask effectively. As part of our team, you will be a key point of contact for both visitors and guests, ensuring a seamless and memorable experience at our estate.
Key Responsibilities:
Administrative Duties:
- Manage and organize day-to-day administrative tasks, including guest bookings, reservations and maintaining guest records.
- Answer emails, phone calls, and inquiries in a timely and professional manner.
- Handle check-in/check-out procedures, ensuring all guest details are accurately recorded and processed.
- Ensure smooth operation of office systems, including managing guest accounts, invoices and payments.
Front of House & Guest Services:
- Welcome guests on arrival, providing them with a warm, friendly and informative experience.
- Perform check-ins and check-outs with efficiency and professionalism.
- Serve guests at the bar and cafe, making coffees, cocktails, and assisting with food and beverage orders.
- Assist guests with special requests, including booking services, arranging transportation and providing local information.
- Conduct tours of the estate, showcasing its history, features, and amenities.
- Ensure the front of house area is clean, organized, and presentable at all times.
- Respond to guest inquiries and resolve any issues or concerns in a prompt and courteous manner.
- Collaborate with other team members to ensure that guests have an exceptional experience during their stay.
Working Environment:
- This position will require both office and front-of-house work and involves a mix of administrative duties and guest-facing responsibilities.
- You will be part of a small, dedicated team, and will have the opportunity to contribute to the success and reputation of Camelot Castle Estate.
Why Work With Us?
- A unique opportunity to work at an iconic and privately-owned property.
- A supportive and collaborative team environment.
- The chance to enhance your skills in both administrative tasks and customer service within the hospitality industry.
If you’re a friendly, organized individual with a passion for providing excellent service, we would love to hear from you!
