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Resort Representative

  • Job Location

    French Alps

  • Start date

    Late November

  • Duration

    Mid-Late April

  • Job Benefits

    £250 p/w (net) + accommodation + travel to/from resort + ski pass + equipment hire + insurance




Description

Airport/Resort  Representative for the Ski Season 2019/20

The Overseas Team
As part of our small, friendly overseas team you will be “the face” of SkiWeekends and are integral to maintaining our high standards and reputation, enabling guests to Be Happy and Ski More!  Here at SkiWeekends, we recognize that our staff are the key to our continued success and believe that happy staff lead to happy guests. We go to great lengths to ensure that we employ a dedicated, enthusiastic and professional team to work together in the alps so that you can all enjoy the unrivalled experience of working a ski season.  Perhaps this is why so many of our staff return season after season…
We are looking for staff who have bags of enthusiasm, willing to work hard and who can use their experience and common sense to problem-solve and adapt to the varied situations they may encounter. We prize people who want to go the extra mile and have a “nothing is too much trouble” attitude combined with a passion for the mountains and all things ski.

General Overview As a Resort Representative you will be the first and last person our guests see in the resort and must ensure that they receive the very best from their holiday. Being the main point of contact, you will be responsible for all guest related services and issues in all contracted hotels and chalets in your region. You will need to coordinate efficient transportation for all our guests, maintaining safety at all times, meeting guests on a regular basis and providing excellent customer service.  You will also need to ensure that all welcome packs, lift passes and equipment hire are prepared and delivered accurately and that all chalets in your area have all of the relevant resort information each week. Part of job is to assist and support the CM (chalet manager) in resort with day to day running of the chalet side when needed. This could be with front of house matters, helping during transfer day if not going to the airport and deliveries.
 
  Principal Responsibilities:
· Ensure that our high company standards and codes of practice are adhered to.
· Weekly airport transfer duties including meet and greet, supporting and coordinating with our contracted transfers.
· Regularly visit our contracted hotels and chalets in your region.
· Preparation of all pre-paid ski packs, including ski passes, ski hire, ski lessons and après ski events.
· Working alongside other SkiWeekends staff to ensure maximum revenues for resort sales of ski passes, ski lessons, ski equipment.
· Confirm and communicate all departure transfer arrangements to guests and SkiWeekends staff.
· Liaise with all local partners and ensure excellent supplier relations leading to optimal customer service.
· Ensure that the content and presentation of all guest information and welcome packs is of a consistently high standard.
· Liase daily with CM with day to day chalet matters.
· Responsible for resort sales income, balancing accounts, banking income and reporting weekly to the Overseas Manager.
· Be available to answer any guest queries and resolve any customer concerns or complaints as quickly and as efficiently as possible.
· Ensure that all other SkiWeekends resort staff are up to date with resort events.
· Regular driving duties in our company vehicle.
· Be on call in cases of emergency as required.
· Any other work as may be reasonably asked by the Company.

This is a full time role,working hours will be flexible and varied. In return we offer one of the best packages available to winter overseas workers including a full area season lift pass and TWO DAYS OFF A WEEK, plus a salary that gives you, after deductions for tax, national insurance etc, a minimum of £250 PER WEEK, with all accommodation, food and travel paid for

Requirements

To succeed in this role applicants will also need:

Skills and Experience:
·         Confident, flexible, a good listener and able to work well in a team as well as individually.
·         Conversational French is essential.
·         Positive in attitude, demonstrating a consistent “can do” approach.
·         Ability to tackle a variety of tasks independently.
·         Ensure that our high company standards are maintained at all times and that all procedures and codes of practice are adhered to.
·         Previous ski season experience preferred.
·         Desire to provide the best possible level of customer service.
·         IT literate (Word, Excel, Outlook).
·         Clean UK drivers licence desirable.
·         A passion for the mountains.
·         Stamina and enthusiasm.

Please note that all applicants must be resident in the UK, have a permanent National Insurance number, a UK contact address, UK bank account and valid European Health Insurance card.  


We look forward to hearing from you. 

 

About us

 

Ski Weekends

 

Ski Weekends is the UK’s leading short break specialist and we just keep growing! For 30 years we have helped thousands of people find their dream ski holiday in over 40

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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.