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Head of Operations and Chalets

  • Job Location

    Aigueblanche, France

  • Start date

    ASAP

  • Duration

    Permanent

  • Job Benefits

    Competitive Salary, plus an excellent package




Description

The Head of Operations and Chalets for Alpine Elements and iGO SKi reports to the Overseas Operations Director. This is a broad management role that involves strategic and hands on leadership to ensure the delivery of great service and products at every stage of the guest journey. We are looking for an experienced leader who can build capable, highly motivated teams in a short space of time. You will be calm and considered in a crisis, able to think on your feet and confident in dealing with customers and staff in difficult situations.

The Key Accountabilities and Responsibilities of the role Includes, but is not limited to:

With a team of direct report Area Operations Managers, Transport Manager and Departmental Heads oversee:

• To provide professional leadership to all operational staff throughout the company.
• Provide direction and support to your Area Operations Managers to ensure the resort teams utilise the tools at their disposal to ensure every guest goes home happy and ensuring guest loyalty
• Implement a culture of solving customer’s problems on the spot, in a timely and consistent manner, so that our customers want to travel with us again and again.
• Monitor and adapt the overseas service model in collaboration with the Overseas Director and Area Operations Managers to improve service standards within all aspects of the holiday experience
• Oversee the Operational set up: Accommodation, logistics and transport, and pre-season training programmes
• Managing a culture of staff retention, training and development, you will implement and oversee a strategic programme of staff succession planning, identifying and developing key talent
• Drive in Resort Revenues for; Activities, Tuition, Equipment Rental, Lift Passes, Merchandising and F&B sales.
• Manage the continuation of our strict H&S regime, with a well-defined set of rules and guidelines for all operational staff

Requirements

Utilising your solid commercial and financial understanding you will balance this with customer and staff requirements. It is highly desirable that you have gained demonstrable successful experience in a Operations / Area Manager role, within a mainstream UK Tour Operator. You will be a conversational / fluent French speaker and be located or willing to be based in France, close to one of our Regional offices.

About us

The Alpine Elements LTD Group is a medium sized tour operator that contains Alpine Elements for ski holidays throughout the Austrian & French Alps, and summer activity holidays in the Espace Killy & Portes du Soleil in France, iGOSKI for ski weekends ...
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Copyright ©2006 - 2018. 247 Media Ltd.