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Guest Services Manager

  • Job Location

    Greece, Spain, Sardinia & Croatia

  • Start date

    May onwards

  • Duration

    October/ November

  • Job Benefits

    Up to £1300 PCM (Net) + Accommodation + great overall package

Description

If you’re a natural leader who thrives under a little pressure, you could find a career that is both challenging and rewarding in the Neilson Management team.

As Guest Service Manager your primary responsibility will be to ensure that we consistently exceed our guest expectations. It is essential to connect with all guests during their holiday, address any complaints, and handle them quickly and efficiently.

You’ll need the perfect combination of excellent interpersonal skills a friendly, approachable, and outgoing personality. It’s also essential that you’re efficient, reliable, assertive, and conscientious.  

You’ll be a visible presence around the resort, keeping an open line of communication with our guests, maintaining rapport and addressing/rectifying issues efficiently. Your main priority is creating a fantastic holiday experience for our guests, and this will be at the centre of everything you do.

We are always looking for friendly, enthusiastic, and approachable individuals to join our fantastic team, so if this is the role for you, please apply online today.


Requirements

  • Valid UK/EU passport or EU work visa
  • Strong leadership and personal presence
  • Ability to demonstrate focus, energy, and tenacity in the pursuit of results
  • Self-motivated and able to motivate, influence, and inspire others
  • Previous experience in customer service within the hotel and hospitality industry is crucial 
  • A confident and entertaining personality
  • A solid understanding of excellent customer service practice
  • Excellent interpersonal and communication skills with the ability to effectively communicate in English, both verbally & written
  • To manage, record, and resolve guest complaints as a priority 

Technical Skills & Knowledge:

  • Previous experience in event coordinating & organisation
  • Strong microphone skills, the ability to project voice and to sound interesting
  • Foreign language skills would be helpful but not essential

Experience & Track Record:

  • Previous experience in a hotel/travel environment is essential
  • Previous overseas experience is essential
  • Previous experience within the active holiday sector is desirable

About us

With Neilson Active Holidays, you’ll be working hard, but the work is fun, and there’s always plenty of time to play. You’ll need to be a natural communicator who can interact confidently with both our guests and other staff members

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Copyright ©2006 - 2022. 247 Media Ltd.