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Casual Venue Steward

  • Job Location

    Cardiff, South Glamorgan

  • Duration


  • Job Benefits

    Details on application


Casual Front of House Steward
Direct Reports: Front of House Manager
Venue: Motorpoint Arena Cardiff
Salary: Competitive
Casual Front of House Steward Job Purpose
We are currently looking to recruit Front of House Stewards on a casual basis. A steward is an essential part of our event / venue safety. At all times a steward should be aware of and ensure the care, comfort and well-being of all customers and visiting companies.
You will be actively assisting in the operations of the Front of House Department to ensure the smooth running of each event.
Casual Front of House Steward Hours
* This role will require you to work during our concert events.
* Working between 6pm - 11pm approximate.
* All shift dates are flexible and can be fitted around your lifestyle or other work.
Casual Front of House Steward Knowleadge/Experience/Skills Needed
Essential Criteria
* Experience in a customer facing role with a professional approach.
* Excellent Communication & Interpersonal skills
* Essential Health & Safety awareness
* Disability awareness
* The ability to work casual shifts. This involves working weekends, days, nights and late evenings
* The ability to work on own initiative and as part of a team with a flexible proactive approach
* Committed to high standards
Desirable but not essential
* NVQ Safety steward award
* Manual Handling experience
* Upselling and sales awareness
* SIA license
Casual Front of House Steward Principal Accountabilities
* To provide a high standard of customer care in line with the venue policy and promoting a professional image of the venue and Live Nation at all times.
* To be familiar with the layout of the venue and available facilities including; first aid, toilets, refreshments, concessions, etc. in order to assist the public with relevant information.
* Attend pre-event briefings, ensuring familiar with arrangements for evacuating the audience, including coded messages.
* Carry out pre-event checks.
* Occasional set up of the arena including numbering of seats as per the seating plan, ensuring all seating faults are logged for repair, preparation of cloakroom and hospitality area(s) and that all advertising material is up to date and relevant.
* To ensure a smooth flow of people entering and exiting the venue by ticket checking.
* Assisting and seating customers.
* Assist with the seating breakdown at the end of seated events.
* Selling confectionary during an event.
* To monitor crowd movement.
* Dealing with queries and resolving problems.
* Implementing emergencies procedures and assisting as required.
* Ensuring compliance with Health and Safety regulations.
* Undertake any other duties as required

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Copyright ©2006 - 2020. 247 Media Ltd.