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Call Centre Customer Service Part Time

  • Job Location

    Saint Ives, Cambridgeshire

  • Duration

    Temporary

  • Job Benefits

    £8.41/hour




Description

Our esteemed energy based company are looking for Customer Service staff to fulfill their twilight shift.
The working hours will be 6pm – 10pm Monday to Friday with every other Saturday/Sunday 9 - 5.30pm
You will need to have a strong work ethic as this will be a busy working environment and you will need to be able to work on your own initiative.
Having a call centre background will be advantageous.
During your working day you will:
* Speak directly with customers either by telephone or electronically via Email or Live Chat
* respond promptly and knowledgably to customer enquiries handle and resolve customer complaints, taking responsibility for resolving issues and using initiative when required
* Obtain and evaluate all relevant information to handle product and service enquiries, and to keep product knowledge up-to-date when new products and services are launched.
* Process order queries, cancellations and transfers, customer refunds and requests accurately and efficiently.
* To direct requests and unresolved issues to the designated resource
* accurately record details of enquiries, comments and complaints on applicable customer record/order records as appropriate
* record details of any actions taken on behalf of customer/supplier
* ensure that the information flow between customer and supplier is compiled and sent in an accurate and timely manner.
* remain professional, friendly, knowledgeable and efficient at all times
* demonstrate a ‘can-do attitude’
The reward …
* Bonus: Up to 10% of your salary (Pro Rata)
* Healthcare: BUPA (on completion of probation)
* Pension: Company and personal contribution
* Holiday: 23 days holiday, increasing to 25 days from 1 April 2019 (Pro Rata)
* Gym: Subsidised gym membership
Location – this role will be based in our office in St Ives





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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.