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Assistant Hotel Manager, Summer Alps

  • Job Location

    Morzine, France

  • Start date

    Provisional mid July

  • Duration

    September

  • Job Benefits

    Accommodation, Insurance, uniform, access to activity equipment, some meals provided.




Description

Overseeing the general day-to-day running of the hotel and its staff, you will work alongside the hotel manager to ensure the best possible customer service is provided to our guests every day.
We are looking for candidates who already have experience in hospitality, specifically in front of house, housekeeping and kitchen operation.
As a leader you will motivate the team every day, inspiring them to achieve business goals whilst creating a positive and happy work environment.
Managing staff and adhering to brand standards will be a part of every day life, along with back office duties such as rota’s, accounts and compliancy paperwork in line with company expectations.

Key Accountabilities & Responsibilities:
 
Customer Focus

To ensure guests expectations are always exceeded.
Ensure all customer complaints are resolved to in a timely and efficient manner and reported to the Hotel Manager/Appropriate department.
Meet set targets for First Impression feedback for Cleanliness, Food and Comfort.
Provide an approachable welcoming atmosphere within the Hotel and between staff and guests
 
Operational

To ensure the Hotel is running smoothly and efficiently in all areas-kitchen, restaurant, housekeeping and bar.
To assist with the checking and completion of weekly hotel accounts and administrative tasks including staff rota’s, risk assessments, fire / health & safety, staff compliancy paperwork and HCCAP. Use information to ensure all budgets, sales and customer satisfaction targets are being meet.
Coach, motivate and performance management the team throughout the season
To develop and maintain relationships with all suppliers
 
Sales

Putting into place, a safe and secure cash handling process that all staff can understand, follow and record
To identify, implement, market and monitor incremental sales in the Hotel to meet set sales targets.

Requirements

Outgoing and enthusiastic people.
Motivated to achieve and encourage others to do the same.
The ability to manage workload by yourself and delegate to the team where appropriate.
Adaptable
Team player
Willing to work long hours and have a flexible attitude towards work.
Clear communication.
Ability to prioritise and plan ahead.
Experience handling complaints, ability to think outside the box to resolve issues.
Previous experience managing team members at a supervisory or management level.

Advantageous if you have –

Experience of dealing with disciplinary process and/or training & mentoring.
Conversational French.

 

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
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Copyright ©2006 - 2020. 247 Media Ltd.