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Assistant Hospitality Manager

  • Job Location


  • Start date


  • Duration


  • Job Benefits

    A generous package, fantastic benefits and hundreds of discounts from high street shops and supermarkets to holidays and home insurance!


Monday - Friday

40 £35k + enhanced benefits package!

Based at UCL, London

Responsible for the Hospitality operation in the relevant site. Working in partnership with the Head of Hospitality and culinary team, and with finance and budgetary responsibility for the Hospitality operation. Involved in providing staffing and running events in accordance with client requirements and CH&CO standards.
Occasionally deputises for Head of Hospitality

Key responsibilities and accountabilities
Food Service
• Ensure that the client expectations of hospitality food and food service are consistently delivered in line with the CH&CO brand.
• Ensure full briefings are given to all staff regarding events, detailing food and food service standards to ensure that the staff are fully aware of the client requirements and their role in delivery.
• Continually monitors the service and food provided at events and where necessary give feedback to the Hospitality Supervisors/ service team to ensure the food and service is of the highest quality and in line with client requirements and the CH&CO style.
• To contribute with the team to ensure the service is provided in a professional and timely manner.

Relationship Management
• Develop a good working relationship with the client at the relevant event/ site.
• In the absence of the Head of Hospitality act as the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and to use the information to improve the offering at any given

• Working with the Head of Hospitality ensure that correct number of staff are available for all events and that staff are utilised effectively and productively throughout.
• Understand and interpret the financial control systems relevant to Hospitality and use the
information to measure performance and work with the Head of Hospitality to achieve Hospitality financial targets.

Managing/Developing a Team
• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety
standards as set out in the appropriate CH&CO manual.
• Provide effective day to day performance management to all Hospitality staff.
• As directed by the Head of Hospitality provide induction, initial skills and on the job training for all Hospitality staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• To report staff absence, timekeeping, sickness to Head of Hospitality/Payroll Administrator and where necessary provide the information to the relevant department in CH&CO.
• To provide feedback to any member of staff ensuring that all team members are aware of CH&CO
standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
• Provide feedback on the suitability and reliability of casual staff to the relevant department in

Health & Safety
• To keep up to date with all COSHH and HACCP procedures and methods.
• Ensure all employees adhere to uniform standards.
• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to
the relevant parties on site and in CH&CO. 




About us

Gather & Gather is the UK’s fastest growing catering company, with over 270 sites in the UK, Ireland, Norway and Germany. We provide a range of services including staff restaurants, café
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Copyright ©2006 - 2021. 247 Media Ltd.