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Area Debt Recovery & Enquiry Officers

  • Job Location

    Croydon, Greater London

  • Duration


  • Job Benefits

    £23000.00 - £24000.00/annum Bonus paid monthly up to £4k/ annum


Are you an experienced Debt Recovery Officer or Field based Collections specialist living in the Surrey/ Sussex areas or South London postcode areas?
We now have two positions covering KT, RH, SW, GU & TW postcodes or CR, SM, RH, SW, SE & BR postcodes.To be considered for either of these vacancies you must live in one of these postcode areas and ideally postcodes CR, BR, KT, GU 21-24 or RH 1-9.
These exciting positions are with our client who is an accredited and fully authorised Debt Recovery Litigation law firm. Current or recent area/ field experience from Debt Recovery, Collections, Income Recovery, Loans, Arrears, Finance or Insurance backgrounds visiting clients in their own homes and conducting face to face meetings is required.
The job holder will be home based and travel by car out to clients within the postcode areas dependent on location and be required to work an allocated area (which may change according to workload).
The Role
The purpose of this role is to visit clients in their homes and conduct face to face interviews to gather information, in order to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry. The successful candidate will provide a professional and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.
The role will involve:
- arranging and attending face to face interviews with individuals in their homes who are currently in financial difficulties, discussing their present and foreseeable future circumstances and agreeing and motivating the individuals into repayment plans with primary creditors.
- conducting enquires on behalf of insurance companies with regard to motor insurance accident claims.
Previous experience in a similar role would be advantageous, however full training will be given.
The candidate needs to be a good communicator, numerate and have the ability to prioritise and coordinate their workload geographically. A DBS check and Credit check will be required and no criminal convictions as well as 5 years checkable references. Full clean driving licence required.
This role will cover 37.5 hours per week between the hours of 08.00am and 9.00pm, and possibly some Saturday working so flexibility will be required.
The Benefits
A competitive market rate basic salary plus a monthly on target bonus, allocation of a company car + fuel card, mobile phone, home set up (laptop printer/scanner) and a benefits package including 25 days holiday per year rising with service, contributory pension, critical illness cover, health cash plan and death in service benefit.
All applications will be reviewed within 2 working days and shortlisted candidates contacted within that time frame

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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.