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Manager

  • Job Location

    Vassiliki, Porto Heli, Pelion & Kos

  • Start date

    April onwards (Peak season dates available)

  • Duration

    September/October - Resort specific (Shorter dates available)

  • Job Benefits

    Flights and transportation to and from resort, Accommodation, Breakfast when working, Discount at company bars and restaurants,Use of company’s activities equipment, Discounted prices on instructor qualifications, Emergency medical insurance and more...




Description

 

    Reporting to the Area Manager and/or Operations Manager you will be responsible for the overall smooth running of the activities offered in resort and delivering our customers’ expectations of outstanding customer service. As the Manager you will be responsible for providing support to the Beach Senior, Watersports Instructors, Chief Instructor and Child Care staff.

    You may occasionally, act in any of these roles in their absence. You will also support our customers throughout their stay, answering any queries they may have. You will ensure that practical and theory based tuition is provided and that it adheres to RYA criteria along with guaranteeing that safety measures are in place and are followed at all times.

    In conjunction with the Area Manager and the Operations Manager you will create and provide a staff development and training program including succession planning. You will also be responsible for conducting the weekly staff and guest welcome meeting.
     
     
    What you will be doing:
     
    Customer Focus

    Collating weekly CSQ feedback and responding to any unsatisfied guests
    Run a weekly welcome meeting for new guests explaining the activity programme
    Dealing with guest complaints
    Ensure staff create a welcoming and encouraging environment for guests to learn new skills
    Run an end of week presentation/prize giving for guests

    Operational
    Organising weekly staff rota’s
    Running a weekly staff meeting with all activities staff to discuss the previous week, feedback and prepare for the week ahead
    Compile a weekly Managers Report, Sales Summary and other paperwork as part of the Overseas Reporting System
    Arrange and contract staff accommodation
    Arrange staff flights and travel to and from resort
    Ensuring all equipment maintenance is completed
    Ensure maintenance records are kept and are accurate
    Motivating all activities staff to deliver high standards
    Giving staff incentives and time off in accordance with operational needs e.g. windsurf rotation
    Complete weekly H&S audits
    Ensure all COSSH information is collated and stored on site
    Write Risk Assessments for all beach related activities and areas of operation
    Update the Ocean Elements Facebook page weekly
    Responsible for instructor inductions
    Responsible for implementing and completing ongoing training programs in all areas and at all levels for all staff
    Responsible for ensuring that Apprentice Instructors are trained in accordance with governing body syllabus
    Carrying out first aid and completing accident forms as necessary
    Teaching a variety of sessions when required
    Carrying out monthly stock takes
    Overall stock control for your resort
    Overseeing the safe and successful running of the bike programme
    Overseeing the safe and successful running of the children’s programme

    Sales
    Up sell in-resort extras: RYA Courses, Youth Squad, Private Tuition, merchandise
    Equipment sales
    Using initiative to meet sales targets on RYA Literature, course sales, merchandise and private tuition

Requirements

What we’re looking for:


Personal Qualities
Ability to work to challenging and often changing deadlines  (E)
Strong social/People skills/Cheerful/Outgoing (E)
Motivated/Passionate / Enthusiastic (E)
Ability to work alone and as part of a team (E)
Ability to cope under pressure (E)
Willingness to work hard / long hours (E)
Adaptable / Flexible Attitude (E)
Honest and Trustworthy (E)
Professional and Reliable (E)

Skills & Ability
Customer Service (E)
Communication Skills (E)
Problem Solving & Complaint Handling (E)
Sales Experience (E)
Planning / Organisational (E)
Literate/Numerate (E)
Spoken English to Conversational Level (E)
IT, Admin & Social Media (E)
Conversational Greek (HD)

Qualifications
It is essential that you have the following qualifications:
RYA Senior Instructor (in either discipline)
RYA Dinghy Instructor
RYA Start Windsurf Instructor
RYA Intermediate Windsurfing Non-Planing Instructor
RYA Powerboat Level 2
Safety Boat Certificate
First Aid (valid for a minimum of 6 months from posting date)
Full, clean UK driving licence

It is highly desirable that you possess one or more of the following qualifications:
RYA Intermediate Windsurfing Planing Instructor
RYA Senior Instructor (in either discipline)
RYA Racing Coach Level 2
RYA Multihull Endorsement
RYA Powerboat Instructor
RYA Advanced Dinghy Instructor
RYA Advanced Windsurf Instructor
RYA Powerboat Trainer
RYA Windsurfing Trainer
RYA Dinghy Coach/Assessor
BCU Kayak Instructor
SUP Instructor

 

About us

Ocean Elements operate Beach Club holidays at 3 fantastic locations in Greece: Vassiliki, Pelion & Porto Heli.

Activities offered to guests include Dinghy Sailing, Kayaking, Mountain Biking, Paddleboarding and
...
Read more..



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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.