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AD Claims Handler

  • Job Location

    Ipswich, Suffolk

  • Duration


  • Job Benefits

    Details on application


Great opportunity for a passionate and motivated AD Claims Handler to join the largest third-party accident management and claims handling provider in the UK, working in their Ipswich office.

Assessment Day Week Commencing 29th July

Duties of AD Claims Handler

* Register new claims via telephone and/or email

* Validate policy cover on relevant policy systems

* Identify non-fault opportunities

* Manage claims through an approved repair management process

* Manage Total Loss claims

* Identify and undertake third party capture

* To achieve average elapsed time for open claims of 8 weeks or less

* Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate

* Identification and resolution of potential fraud, repudiation and voidance

* Ensuring that accurate reserves are placed on all cases so that clients have reliable MI relating to their potential exposure.


* Competent in Accidental Damage and repair management processes

* Knowledge of the Financial Conduct Authority (FCA), Data Protection (DPA), Financial Ombudsman Service (FOS) and Motor Insurers Bureau (MIB)

* Understanding of liability

* Knowledge of Service Level Agreements (SLA’s)

* Understanding of reserving and its importance

* Possess excellent telephone techniques

* Identify and understand client requirements

* Good understanding of Claims Systems

* Possess excellent data accuracy skills

* Escalation of customer issues or complaints to a more senior member of staff if unable to resolve

* An understanding of the business and the key revenue streams.

In return you will receive excellent benefits which include;

* Subsidised gym membership

* A generous staff social fund for use on social events and outings

* Amazon voucher every year for your birthday

* Free fruit available every day

* Perkbox

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Copyright ©2006 - 2020. 247 Media Ltd.
Copyright ©2006 - 2020. 247 Media Ltd.