Area Manager Chalets W19/20

Company: Alpine Elements

Location: Aigueblanche, France

Benefits: Competitive monthly salary + Accommodation + Travel to and from resort + Ski Pass + Holiday Pay + Emergency Medical Insurance + Uniform + More...

Start: November 19 / December 19

Duration: April 20 / May 20

In the exciting new role of Area Chalet Manager you will manage a range of chalet resorts with a focus on driving forward the new Premium Plus brand of chalets within the Alpine Elements group. Experienced within the ski chalet industry and familiar with the challenges of all aspects of chalet management and logistics you will train, coach and manage our chalet managers, hosts and support staff to deliver against demanding targets. You will need to have a proven track record in delivering KPI’s within a chalet environment in; food, linen, wine and cleaning product expenditure. You will have a strong understanding of, and the experience within chalets, to exceed our customer’s expectations, delivering excellent customer feedback scores. Proactive in approach, you will oversee and exceed KPI’s in Guest Complaint Management and reduction for your chalet resorts. Working with the Catering Manager, you will identify ways to improve the catering offering, negotiating with suppliers and assisting with the design of the chalet menu. You will identify areas in which to reduce departmental headcount & working hours and increase staff retention, whilst improving the quality of the product. The Area Chalet Manager will also oversee a schedule of a cost effective Chalets maintenance programme.

You will have the ability to identify success as well as areas for improvement, ultimately streamlining systems and processes to deliver operational efficiency and achieve our high standards.

To be successful in this role you will be a Chalets Ambassador, forging strong relationships with Chalets owners and taking full responsibility for the management of the chalet handover and hand back processes within your resorts.

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